Terms and Conditions

Terms and Conditions

These Terms and Conditions govern the relationship between:

The user, whether this is a Seller and/or a Buyer


the company INTONDO Srl, VAT no. 10382260965, with registered office in Via sede in Milano, Via Nino Bixio no. 47.

Hereinafter referred to as "the parties".



INTONDO owns the website www.intondo.com and its sub-domains, hereinafter referred to as "the Site".

The site is a marketplace, i.e. an online platform that puts Sellers in contact with Buyers for the sale of second-hand furniture (design, modern and antiques).


INTONDO acts as a third party facilitating the meeting between Buyers and Sellers without any control over the sales made on the Site and is therefore relieved of any responsibility for them.


Sellers alone are responsible for the advertisements published on the Site and the information they contain, the sale of items on the platform and any complaints from Buyers.

Buyers are solely responsible for their purchases on the Site.




1.1 These Terms and Conditions are intended to define the conditions of use of the Site for Users.


1.2. Acceptance of the Terms and Conditions by checking the box "I have read and I accept the Terms and Conditions" at the time of purchase and registration on the Site constitutes irrevocable and unreserved acceptance of this document.

If you fail to comply with any of the obligations arising from these Terms and Conditions, you must waive your right to access and use the Site.


1.3 These Terms and Conditions constitute the agreement between INTONDO and the User, and therefore the agreement between the parties.


1.4. INTONDO reserves the right to modify these Terms and Conditions at any time. Any changes will take effect immediately.

The User is therefore obliged to regularly consult the Terms and Conditions and to be aware of any changes made.

You are free to unsubscribe from the Site at any time if you do not accept the amended Terms and Conditions otherwise you will be deemed to have accepted the Terms and Conditions.


1.5. The applicable Terms and Conditions are those in effect at the time of ordering: shortly before ordering, you must accept them by clicking on the relevant icon.




2.1. To sell or purchase Items on the Site, the User must register on the Site by creating an account.


2.2. At the time of registration, the User may choose to subscribe to the newsletter and other communications that INTONDO will send to the contacts indicated by the User.


2.3. By leaving his/her address, the User agrees that INTONDO may process his/her geolocation data.

This treatment allows the User:

- to search for Objects also geographically;

- that all the items offered for sale are identified in a specific location by the Users.


2.4. At the time of registration, the User chooses a user name and a password.


2.5 The account is strictly personal and for no reason should the access data be disclosed to third parties. The User is responsible for the use of the Site with his/her User name and password.




3.1. After registering, the User is required to release a set of information on his Profile. The Seller User must complete his Profile with the required mandatory information. The User has the possibility to modify the information on his Profile at any time.


3.2. The User expressly agrees that some of the information released will be public and visible by other Users as well as by the Sellers in case of sale.




4.1. Each User guarantees INTONDO that the information provided is accurate, true, complete and up to date. The User is solely responsible for the correctness and accuracy of this information.

INTONDO shall in no case be held liable for errors, omissions or inaccuracies in the information provided by the User.

4.2. The User grants INTONDO a non-exclusive right to use, copy, modify, distribute, process, store and disseminate all information that the User has entered on the Site since it will be online. In particular, the User authorizes INTONDO to distribute the Ads on partner sites and to promote them.


4.3. The User guarantees to be in possession of the intellectual property rights necessary for the publication of the information he inserts on the Site and that this is in no way contrary to the Law.


4.4. The User undertakes never to provide his/her contacts (telephone, postal address, store name, email...) in the Ads, in the contact form with the Seller or in the Profile.

In this case INTONDO reserves the right to delete these contacts without informing the User.


4.5. By purchasing an Object on the Site, the Purchaser accepts that all his data will be communicated to the Seller. The Seller undertakes to keep these data strictly confidential and not to communicate them to third parties.




5.1. INTONDO collects and uses personal data in accordance with the rules of the General Data Protection (GDPR - Regulation EU 2016/279) of the European Union for the proper functioning of the Site.


5.2. INTONDO will share the data exclusively with the Seller, in case of purchase, and with its technical partners with whom it has an agreement to guarantee the protection of the Users' data according to the European Union Directive.


5.3. The User can freely choose whether to receive commercial communications from INTONDO and at any time change the choice in his Profile.


5.4. Under no circumstances will the data be transferred to third parties by INTONDO.




6.1. In order to allow the User not to identify him/herself at every access to the Site, INTONDO uses cookies.


6.2. In addition, INTONDO uses cookies to measure public behaviour for statistical purposes only to improve the functionality of the Site, and the results of this measurement remain completely anonymous.


6.3. INTONDO uses third-party cookies in the same way in accordance with the provisions of the Law.

6.4. The User may delete cookies at any time.




7.1 Items Ads

The Seller undertakes to write in the Advert:

- the characteristics of the Object it offers for sale (description, colour, material, period, style, size...);

- the status of the article;

- the price of the item;

- pick up address.


7.2. Messages

The Buyer shall have the possibility to contact the Seller on the Object and the Seller undertakes to respond in a clear, complete and consistent manner with the state of the Object, with out sharing personal contacts as required at article 4.4.


7.3. Closing of the order


7.3.1. The Buyer is obliged to maintain the purchase offer until the expiry of the period of acceptance by the Seller (3 days).


7.3.2. INTONDO shall inform the Seller of the purchase offer received by the Buyer by email.


7.3.3. The Seller undertakes to confirm or decline the Buyer's offer on the site within a maximum of 3 days from receipt of the purchase order by email from the address of INTONDO.

The Seller may accept or decline the order on its account on the Site: any acceptance will be deemed irrevocable.

Failure to respond from the Seller within the 3 days will imply a rejection of the sale and the contract will be considered unfinished: no amount will be charged in case of payment by credit card or Paypal while if the Buyer paid via bank transfer,  he is required to send to amministrazione@intondo.com order number, first name, last name, iban and swift so that INTONDO can proceed with the refund.

The Buyer's order will then be canceled.



7.4 Item shipment


Shipping costs are to be borne by the Buyer, except for the free pickup from the Seller.


7.4.1. Shipment by INTONDO The Seller has the option of opting for shipment organized by INTONDO. INTONDO will contact the Seller and the Buyer to arrange for the shipment of the Object. The Seller remains responsible for the packaging of the item. Following shipment by INTONDO, INTONDO shall reimburse the Seller the Price of the Item, in accordance with the procedures set out in article below.


7.4.2. Shipment by Seller The Seller may have offered the shipping service during the loading of the item and then depending on the characteristics of the object will organize the shipment himsef or by couriers or transporters. Following the order and collection of the final Price, INTONDO will communicate to the Seller the coordinates, i.e. Name, Surname, Company Name, delivery address of the Buyer so that he can proceed with the shipment of the Object.

The Seller undertakes to send the Object correctly packed to the Buyer within 3 days from receipt by INTONDO of the Buyer's data (Name, Surname, Company Name, Address, Cap, City, Country). The Seller is solely responsible for the correct execution of the shipment of the Item ordered in the times set out above. The risks relating to the shipment are borne by the Seller and in the event of damage will be the Seller to retaliate against the carrier. The Seller undertakes to indicate, if possible, the tracking code of the shipment of the Object and undertakes to keep the proofs of delivery for at least one month from the shipment itself and provide them to INTONDO at the request of the latter, with particular reference to the date of delivery and the person who signed on delivery of the item to the Buyer. The buyer is obliged on receipt of the Object to leave a review in order to unblock payment to the Seller. If this is not the case, payment will be unblocked 14 days after the Seller delivers the item. When the order is completed INTONDO, it will deliver to the Seller the Price of the Object and the shipping costs, according to the procedures indicated in article below.


7.4.3. Collection from the Seller The Seller may propose to the Buyer the collection of the Object in order to avoid shipping costs for the Buyer. The Buyer shall collect the item as agreed with the Seller. Within 2 days of the Object being collected, the Buyer is obliged to issue a review in order to unblock payment to the Seller. When the Buyer chooses the Collection from the Seller, he undertakes to collect the Object within 30 days from the conclusion of the sale in accordance with article 7.3. The Buyer must leave a review when he collects the item to unlock the payment to the Seller. If the Buyer does not leave a review, the payment will be unlocked 30 days after the conclusion of the sale in accordance with article 7.3. 

7.5. Absence on receipt of the Object

7.5.1 If the Buyer is absent at the time of delivery, the Buyer undertakes to collect the Item from the courier on time and in the event that the Item has been returned to the Seller, the Buyer undertakes to reorganize the shipment of the Item with the Seller at its own expense or to make a pickup.

7.6. Payment of the Order

7.6.1. Payment by the Buyer The Buyer has the option of paying for his order by credit card, direct bank transfer or Paypal. The amount paid by the Buyer corresponds to the final price and includes:

- the price of the item

- shipping costs (if any)

- the Commission.

Following confirmation of the order by the Seller, the Buyer's account will be debited from the Final Price.


7.6.2. Payment to the Seller The Seller authorizes INTONDO to collect the Final Price in its name and on its behalf.

In return for the use of the Site, the Seller authorizes INTONDO to retain a Commission on the Price of the Object fixed in advance between the Seller and INTONDO. If the Buyer fails to return the item (see article 9.1), when the Buyer leaves a review or, if this is not the case, 14 days after delivery, INTONDO shall proceed to pay the Seller's account with the Price of the item and the shipping costs if advanced by the Seller. The credit period is about 10 days. In case of suspected fraud, INTONDO may ask the Seller for its documents and suspend payment until the documents have been received and analyzed.


7.6.3. Fiscal obligations

The Seller represents and warrants that it will apply its tax regime as required by law. In particular, at the time of delivery of the Object, the Seller who habitually carries out commercial activities is required to record the transactions in the register of fees, and to certify the transactions by means of a tax receipt or receipt, unless the issuance of the invoice is expressly requested by the buyer no later than the time of execution of the transaction. In this case, the Seller is obliged to deliver to the Buyer an invoice in accordance with art. 21 of Presidential Decree 633/72.

The private individual who does not habitually carry out a commercial activity, issues a non-tax receipt accompanying the goods, indicating his Tax Code and specifying that it is an occasional activity not habitually carried out.

This document issued by the Seller will correspond to the Final Price paid by the Buyer, as it appears in the order.

INTONDO will issue an invoice to the Seller for its commission.




8.1. The Seller determines the price of the item freely.

INTONDO suggests that a reasonable market price be established.

INTONDO also suggests to insert a discounted price to accellerate sales and a reserve price, the minimum offer you accept from the buyer: lower offers won't be forwarded to you and won't be accepted.


8.2. INTONDO reserves the right not to publish the Advert if it considers the price to be excessive.


8.3. The Seller undertakes to establish an Item Price equal to or lower than that established in other sales channels.


8.4. INTONDO offers Users discounts code to be used exclusively valid in the indicated timeframe to be applied in the cart.


8.5 Transaction price will be paid in euros. INTONDO offers an instant exchange service for other values only as a general indication for the Buyer.


8.6. Duties, import taxes, and other custom and administrative costs  on items shipped outside EU are not included in shipping or delivery costs and must be paid by th Buyer delivery.



9.1. Right of return


9.1.1. Return times

As required by law, the Buyer has 14 days from receipt of the Object to exercise his right of return.

During this period, the Buyer must inform INTONDO in writing at resi@intondo.com of its wish to return the item, stating the reason, first name, last name, address and item purchased and the date of purchase.


9.1.2. Return procedure

If the item has not yet been shipped, INTONDO will refund the amount within 14 days of the request.

In the event that the Item has already left or has been received, the Buyer has 14 days to return the properly packed Item to the Seller, according to the procedures of the initial shipment. The shipping costs for the return are charged to the Buyer.

The return is not expected after the collection of the item from the Seller.


9.1.3. Effects of the return

If the return is made in the time and in the manner indicated, INTONDO will refund the Purchaser with the method of payment used at the time of order within 14 days of receipt of the Object by the Vehicle.


9.2. Warranty and Compliance  


9.2.1. The Seller guarantees that the Object conforms to the description and undertakes to describe the Object in detail in the Advertisement. In particular with regard to the condition of the Object and the characteristics required in the item ad.

In addition, the Seller shall respond precisely to Users' Messages regarding the Item for sale.


9.2.2. If the Buyer makes use of the guarantee of conformity, finding defects upon receipt of the item within 24 hours of delivery of the product, the Seller shall restore the conformity of the product without charge either to reduce the price or to reimburse the Price of the item to the Buyer, the shipping costs and the cost of return.

9.3 Buyer protection

9.3.1 INTONDO offers the paid Buyer Protection service, which includes claim handling: if activated, INTONDO will take all possible actions to obtain repairs, refunds, or returns shipping included, in case of damage/loss. If Buyer Protection is not activated, buyers will handle complaints directly with Sellers and/or Shippers.


10.1. The User undertakes to:

- guarantee the accuracy, completeness and legality of the information;

- guarantee the correct use of the Site;

- not to use information that is disparaging, obscene, defamatory or in any way illegal;

- respect the rights of third parties with regard to intellectual property;

- not to usurp the identity of other Users;

- use the Site in accordance with the Law.


10.2 . INTONDO reserves the right to close the User account in the event of non-compliance with the above and to withdraw from this Agreement.



11.1 The Seller undertakes to hold full ownership of the Object it offers for sale on the Site and not to engage in improper commercial conduct with respect to the Site.

The Seller undertakes to deactivate in its online space all Items that it no longer intends to sell or that it has sold through other channels.




12.1. The Seller is responsible for the preparation of the Advertisement relating to the Object it offers for sale on the Site.

The Seller accepts that INTONDO modifies or deletes its Advert if the Seller has not entered the appropriate information.


12.2. INTONDO has a discretionary right to accept or refuse to place the Advert online on the Site even without stating the reason.


12.3. The Seller undertakes to insert at least 3 high quality photos of the Object as indicated in the Seller's Guide. The Seller therefore accepts that INTONDO refuses to put the Item online if the quality of the photos is not satisfactory according to its own parameters and in the same way accepts that INTONDO retouches the photos to improve their quality.




13.1. The Seller is solely responsible for the proper performance of this sales contract with the Buyer and protects INTONDO from any claims by the Buyer and from any damages or liability actions against INTONDO in respect of a sale on the Site.




14.1. About the sales contract concluded between the Seller and the Buyer:

- INTONDO shall not intervene in the contractual relations between the Buyer and the Seller unless it makes the Site available and facilitates contact between them.

- In particular, INTONDO does not intervene in any way as agent or agent or otherwise and is completely unconnected with the contractual or non-contractual relations between Buyer and Seller through the Site and for this reason in no way can be held liable for damages of any kind to the Buyer, to the Seller or to third parties.


15.1 Paid Subscriptions

INTONDO offers paid subscription services to Sellers as detailed here. In case of paid subscription services, Seller agrees to what is described for Gold and Platinum subscriptions for the full term of the subscription, which will automatically renew. 
The defined paid subscriptions are intended for professional purposes and allow the management of ads in the manner and form indicated.
The subscription can be canceled at any time by logging into the account and deactivating the automatic renewal directly in the Store.

15.2 Subscription Refunds
Subscriptions are non-refundable but you can cancel auto-renewal payment at any time by logging into your account. No refunds will be due if the offer or ads are canceled.


16.1 Promotional Services
Intondo offers the possibility for Sellers to promote their store and/or product according to what is described here. The service is aimed at offering greater visibility of ads through repositioning them according to different options that vary depending on the type of service chosen and its duration .

16.2 Ads cancellation

INTONDO reserves the right not to publish ads contrary to the editorial policy, to proceed at any time to their cancellation and, in the most serious cases, to the obscuration of the ads, as well as the interruption of any further business relationship with the Seller, with the right to claim compensation for any damages.

16.3 User cancellation
In the event that the user spontaneously cancels his account, he will no longer be able to take advantage of the promotional services purchased and will have nothing to claim from INTONDO in relation to the lack of use of the same, with respect to which any right of withdrawal following its execution is explicitly excluded.

16.4 Right of withdrawal promotional services
The Customer acknowledges and accepts that, in respect of the payment of promotional services, any right of withdrawal remains expressly excluded.


INTONDO undertakes to continue the activities on the Site by guaranteeing access to it. However, it reserves the right to suspend access to the Site temporarily or permanently without notice for reasons of maintenance, updating or extraordinary events.

Users will not be entitled to any compensation in such a case and acknowledge that they use the Site at their own risk.




Except for the information provided by the User, all the graphic, textual and other elements that make up the Site and itself are the exclusive property of INTONDO.

Therefore, any use of the Site by the User that is not expressly authorized by the User implies civil and criminal liability and prosecution under the Law.

The trademarks, product names and logos on the Site belong to their rightful owners.

INTONDO mentions and refers to products, services or other information by citing trade names, signs, brands, manufacturers, suppliers or otherwise does not imply any partnership or agreement with INTONDO.




19.1. User

Each User can close their account at any time from their profile.



INTONDO reserves the right to terminate this contract without notice if the User fails to comply with its obligations. The effect of the withdrawal will be immediate and the User will be informed by email.



This Agreement is considered concluded for the entire duration of the User's registration on the site.




21.1. Communications

All communications should be sent to pec@pec.intondo.com


21.2 Force majeure

Any event unforeseeable by the Parties must be considered a case of force majeure for which INTONDO may suspend the Site.


21.3 Disputes

This Agreement is made in accordance with Italian law and any disputes will be resolved by the Milan Court.